Frequently Asked Questions

All products are stored in temperature-controlled freezer facilities. During delivery, we use insulated bags to keep the products at the proper temperature.

我们的产品都会储存在严格控温的冷冻仓库中。配送时也会使用特别设计的保温袋，确保产品在运输过程中保持最佳温度。

Simply keep the products in your refrigerator's chiller or freezer compartment.

我们的产品方便储存，只需放入家里的冷冻冰箱即可。

Please contact our customer service team. We will notify you once the product is available again.

请联络我们的客服，我们会在产品补货后通知您。

We value your personal information and keep all data secure and encrypted to protect it from unauthorized access.

我们非常重视您的个人资料安全。所有资料都会经过加密并妥善保存，以防止外泄或被盗取。

1. Log in to your account to check your order status.
2. You will receive an email confirmation once your order is successful.
3. If payment was deducted but the order is not confirmed, please contact your bank or our customer service.

1. 登录账号查看订单状态。
2. 成功下单后会收到电子邮件通知。
3. 如果银行卡已扣款但订单未确认，请联系银行或客服。